General Information

 1. What services do we offer? 

We specialize in the export of high-quality finished leather goods from India to various countries, particularly in Europe. Our services include sourcing premium leather products, managing the entire export process, and ensuring compliance with international standards.

 2. How long has our company been in business? 

(This question can be added later, after a year or two of operation.) 

3. What countries do we import/export to and from?

 We export from India to multiple European countries, including Belgium, Germany, Italy, France, Spain, and other parts of the European Union. 

4. What types of products do we specialize in? 

We specialize in finished leather goods, including leather footwear, leather bags, wallets, belts, and processed leather for further manufacturing. 

5. Where is our company located? 

Our headquarters are in Kolkata, India, with our representation in Brussels, Belgium. 

Importing Services 

6. How can I import goods from India through your company? 

To import goods from India, you can contact us via our website or directly through email, WhatsApp or phone number. We will guide you through the process, from product selection to delivery at your destination. 

7. What are the steps involved in the import process? 

The import process involves selecting products, confirming the order, handling all necessary documentation, shipping the goods, and ensuring they pass through customs clearance smoothly.

 8. What documentation is required for importing goods?

 Required documentation typically includes a commercial invoice, packing list, bill of lading, certificate of origin, and any specific documentation required by the importing country. 

9. Can we help with customs clearance? 

Yes, we provide full assistance with customs clearance to ensure that your goods enter your country without any issues. 

10. What are the payment terms for importing goods?

 Payment terms can vary depending on the product and volume, but we generally offer flexible payment options, including advance payments, letters of credit, and other standard payment methods.

 Exporting Services 

11. How can I export goods to other countries through your company? 

You can export goods through our company by contacting us with your product details and destination. We will handle the logistics, documentation, and shipping. 

12. What are the steps involved in the export process? 

The export process involves product sourcing, quality assurance, preparing necessary documentation, arranging for shipping, and ensuring compliance with destination country regulations.

 13. What documentation is required for exporting goods?

 Essential documentation includes a commercial invoice, packing list, export license, bill of lading, and certificates of origin and compliance. 

14. Do you provide assistance with international shipping and logistics? 

Yes, we offer comprehensive shipping and logistics services, including selecting the best shipping methods, tracking shipments, and ensuring timely delivery. 

15. What are the payment terms for exporting goods? 

Payment terms are flexible and can be arranged through various methods such as letters of credit, advance payments, or other negotiated terms.

 Products 

16. What types of products do you import/export? 

We import and export a wide range of finished leather goods, including footwear, bags, wallets, belts, and processed leather. 

17. Do you offer customized products? 

Yes, we offer customization options based on your requirements. 

18. Can you source specific products that are not listed on your website? 

Yes, definitely. We can source specific products based on your needs, depending on the nature of the product in demand. 

19. How do you ensure the quality of the products? 

We ensure quality by working closely with manufacturers who adhere to international standards and by conducting thorough inspections before shipment. 

20. Do you offer samples before placing a large order? 

Yes, we offer samples free of charge, but clients are required to pay for shipment costs.

 Shipping and Delivery 

21. What shipping methods do you use? 

We use a variety of shipping methods including sea freight, air freight, and courier services, depending on the product and destination. 

22. How long does it take for goods to be delivered?

 Delivery times vary based on the destination and shipping method, but we aim to provide the fastest and most reliable service possible. 

23. Can I track my shipment? 

Yes, all shipments can be tracked by directly contacting us.

 24. What are the shipping costs? 

Shipping costs depend on the type of product, its weight, and the shipping destination. We provide a detailed estimate upon request. 

25. Do you provide insurance for shipments? 

Yes, we offer shipment insurance, but the cost must be covered by the client. 

Pricing and Payment 

26. How do you determine the pricing of products?

 Our pricing is competitive, factoring in the quality of the product, market rates, and the specific requirements of the client. 

27. What payment methods do you accept?

 We accept various payment methods, including bank transfers, letters of credit, and other standard international payment methods. 

28. Are there any additional fees or charges? 

Additional fees may include shipping, insurance, and customs duties, depending on the destination and specific requirements. 

29. Do you offer discounts for bulk orders?

 Yes, we offer discounts for bulk orders, which can be negotiated based on the volume. 

30. What is your refund and return policy? 

Our refund and return policy is based on the product and circumstances. Generally, refunds or returns are processed if the product is defective or does not meet the agreed-upon specifications. 

Legal and Compliance 

31. What regulations should I be aware of when importing/exporting goods? 

Regulations vary by country, but generally include compliance with local customs laws, quality standards, and any import/export restrictions. 

32. How do you ensure compliance with international trade laws? 

We ensure compliance by staying updated with international trade laws, working with certified partners, and ensuring all documentation and processes meet legal requirements. 

33. Do you provide assistance with obtaining necessary licenses and permits?

 Yes, we assist in obtaining any required licenses and permits for importing/exporting goods. 

34. What is your privacy policy? 

Our privacy policy ensures that all client information is kept confidential and is used only for business purposes. 

Customer Support 

35. How can I contact customer support? 

You can contact our customer support via phone, email, or our website's contact form. 

36. What are your customer support hours? 

Our customer support is available from 9 AM to 6 PM IST (Indian Standard Time), Monday to Friday. 

37. Do you offer support in multiple languages? 

Yes, we offer support in English and several other languages to cater to our diverse clientele. 

38. How can I provide feedback or file a complaint?

 Feedback and complaints can be submitted through our website or directly via email to our team.

 39. Can I schedule a consultation with your team? 

Yes, consultations can be scheduled via our website or by contacting us directly. 

Sustainability and Ethics 

40. What are your sustainability practices? 

We are committed to sustainability by sourcing eco-friendly leather and ensuring that our manufacturing processes meet environmental standards. 

41. How do you ensure ethical sourcing of products? 

We ensure ethical sourcing by working with suppliers who adhere to fair trade practices and international labor standards. 

42. Do you support fair trade practices?

 Yes, we support fair trade practices and work to ensure that all products are sourced and manufactured under fair labor conditions.